HOW TO USE IN-APP SUPPORT TO GAIN AN INSIGHT IN USER REQUIREMENTS
The description itself gives you an idea or hint on the necessity of an In-App support. Yes, we need an in-built chat support, to gain knowledge on the performance of our Brainchild or in other words, to learn the defects, our product is causing. Thus Feedback is very much essential, to learn and grow in Business.
IMPORTANCE OF FEEDBACK AND THE INVENTION OF IN-APP SUPPORT
Every Invention or Product needs Feedback, to fix the bugs as well as to know the difficulties, users encounter. So when developers debug the errors quickly and effectively, they earn a happy customer. But to make it easy for your users to reach you, you need to provide an accessible support system. That is, being there for your customers, round the clock. Therefore to deliver the purpose, it has lead to the invention of In-app Support feature, for an immediate connect to their live users for their queries and issues.
AND WHAT IS IN-APP SUPPORT?
In simple terms, In-App support is a built-in support, i.e the support system is available inside the app. It acts as a Live Messaging Center, to ensure a smooth customer experience for the user. Therefore, when a customer encounters any specific problem, regarding the app, he can report his issue without leaving the application.
IN-APP SUPPORT – AN INSIGHT PROVIDER
Principally, the developers see the In-app chat as a channel, to gain an insight into the working of their product.
Thus, the customer queries and related bugs, can be directly related to users’ expectations from the app. Also it reflects the possibility of any inadequacy in terms of Features or Performance or both. So In-App chat support, to a very extent, helps developers to gain knowledge on their product, from their customers’ user experience. So when you know your customers’ want and dislikes, it is easy for you to streamline your product.
Also to note, this feature works both ways – Online and Offline. That is, if the user logs out in the middle of a chat or conversation, the reply is immediately loaded into the conversation. So once he logs back, he is notified of an awaiting reply from the support team.
HOW CRUCIAL IS IN-APP SUPPORT?
It is crucial for any app to provide an in-built support. Because the support feature, doesn’t necessarily require the user to leave the application to search for support team outside. A well built In-app support provides the frequent FAQs in simple terms, for the user to understand. They also provide options to exactly illustrate your queries, like the option to attach screenshots, image, etc to get a clear view of the problem. Also not less important, demo videos are also of a great help to self-assist you to solve your queries.
Don’t stop with learning about this great feature, try in real-life, our APertain In-App Support to support your users, with a effective support system. Without a doubt, it helps you to gain valuable insights on your Customers’ user experience and also earn you an active and solid customer base.